BeyondRX Help / FAQs

Help and Frequently Asked Questions

Ordering:

Can I order multiple weight vests and combine the shipping?

  • Yes, just contact hello@beyondrxgear.com with your order for a custom invoice. 

Can I collect my order in person?

  • Unfortunately we cannot offer a collection service at this time.

Do you have size guides?

  • Where applicable, we provide size guides on the product page. If this guide is not present, then the item is One Size fits all.

Is your weighted vest one size fits all?

  • Yes :)

Do you do armed forces, military, NHS, fire, or police discount?

  • Yes. Please get in touch with hello@beyondrxgear.com or our social media team.

Do you have a customer service phone number?

  • You can contact our team at 0330 133 2306.

Can you help with installation of my pull up bar and other equipment I have ordered?

  • Equipment installations are the responsibility of the customer but we will provide as much advice as we are allowed to give. For advice relating to wall installations and installations with other structural components, we can only offer limited advice. Please call our team on 0330 133 2306 and we will try our best to help you :)

 

Shipping & Delivery

Who do you ship with?

  • We ship with FedEx, Parcelforce, and DHL.

Do you deliver large and heavy orders in multiple pieces, or on a pallet?

  • We deliver large, awkward, or otherwise bulky orders in individual boxes to make sure all of our customers can access them. We do not use pallet services.

My tracking number is not working - what do I do?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate.

I have not received my full order - what do I do?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate.

How long will delivery take?

  • All standard shipping options are next day delivery. The chosen service at checkout will indicate the delivery time. If you are unsure, please contact hello@beyondrxgear.com.

Why hasn't my order been fulfilled?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate.

Do you ship to the US / Canada?

  • We not do ship to these countries at this time.

 

Returns & Refunds

How do I return my order?

  • Please consult our returns policy for the most up to date, and comprehensive, information.

Where do I return my order to?

  • Please consult our returns policy for the most up to date, and comprehensive, information.

How can I return my order without a printer?

  • Please contact hello@beyondrxgear.com and we will help you select the best option.

I have returned my item, where is my refund / exchange?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate.

How do I get an exchange?

  • Please contact hello@beyondrxgear.com quoting your order number and we can explore which option would be best for you.

It's over 30 days, can I still return my item?

  • Please consult our returns policy for the most up to date, and comprehensive, information.

I want to cancel my order, what do I do?

  • Please send details of your request and your order number to hello@beyondrxgear.com.

You have sent me the wrong item, what do I do?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate.

My order has been cancelled and I did not request this, what do I do?

  • Please contact hello@beyondrxgear.com quoting your order number so that the team can investigate. 

Payments and Discounts

My discount code isn't working - what do I do?

  • Please contact hello@beyondrxgear.com and we can explore other ways to give you your discount, if eligible.

What is Klarna?

  • Please check out our comprehensive guide to Klarna. If this does not resolve your query please contact hello@beyondrxgear.com.

I am having issues with Klarna, what do I do?

  • Please check out our comprehensive guide to Klarna. If this does not resolve your query please contact hello@beyondrxgear.com.